Contact Spencer Water Restoration

What should you do first when water gets into your house in Spencer?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• If the water came up through a floor drain or a toilet, treat it as sewage and stop running water anywhere in the house so you don't add to the backup.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What does the person who answers need to know?

A few details on the first call help the crew plan the visit before they leave.

• Where the water is coming from, and whether it's still running.
• What the water looks and smells like, which tells the crew whether it's clean or contaminated.
• If you've seen standing water when you look in the crawl space access.
• Whether this happened overnight or in the last hour.
• The age of the house, if you know it. Homes in Spencer date mostly from the 1940s to 1960s, and the decade tells the crew what kind of pipes to expect.
• Whether you're in a condo or townhome, and if a neighbor's unit is also wet.
• A good callback number, in case the call drops.

It's fine to guess on any of these, and the crew will confirm the details on site.

How does the first visit to your house work?

The visit opens with the source and safety, since drying can't start while water is still coming in.

The crew takes moisture readings room by room and records them along with the damage photos, so the photo report shows what was wet and how wet it was.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

The crew goes over the findings with you before anything is torn out, and the choice of whether to involve your insurance company is yours.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Why do the age and layout of your Spencer home matter on the call?

Spencer grew a lot in the 1940s to 1960s, and plenty of homes from that time still have some original plumbing. Many Spencer streets have Victorian and two story homes. Homes here sit on full basements and crawl spaces, and each one takes on water a little differently. If your house has its original cast iron sewer line, a slow drain or a gurgling toilet can be an early warning. Being near the White River means storm water and a high water table are part of the picture, so tell us if the water came from outside. Share what you know about the house on the call, even if it's a rough guess.

Which neighborhoods and nearby towns does this number cover?

Homeowners in these parts of Spencer use this page:

• Downtown / Historic Town Square District · basements are common
• Hillside Avenue Corridor · most with basements
• North Side Historic Residential · much of it from the 1900s to 1940s, basements are common
• South Side / Southeast Spencer · most with basements
• Thornridge Subdivision · basements are common
• Four Oaks Subdivision · built mostly in the 2010s to 2020s, most with basements

Calls from nearby Gosport and Ellettsville reach the same team. If your address is farther out, call the same number and the team will let you know whether a crew can make the trip. For details on the work itself, see our page on water damage restoration and basement flooding.

What do people ask before calling about water damage in Spencer?